Getting to know a level of satisfaction of employees regarding the job performed can commence a process of changes aiming at creating a required model of organisational culture. It will allow in future to examine better the culture’s character, determine its type, as well as a direction of activities. Examining the satisfaction of employees concentrates on examining a level of satisfaction regarding the job performed, employees’ moods and their opinions related to an organisation’s functioning.

    The research also gives information on the fact which aspects of work are most satisfying for employees and diagnoses areas of problems and conflicts which can be a reason of lowering employees’ mood and involvement in work. Researches unequivocally show that employees who are satisfied with their work are more effective, focused on cooperation and tend to be involved in tasks going beyond their scope of duties.

    Employees who are subject to research must know the objective and importance of it. It is necessary to create such conditions when conducting the examinations that employees are sure of anonymity of their opinions and feel safe, which makes them give true answers. Employees should be informed on the findings. In order for a conducted research to be effective it is necessary to take actions aiming at changing factors with which employees are dissatisfied. They must feel that their opinion was taken into account and management treated their opinions seriously.

    Reliable and most complex research of employees’ opinions uses quantitative and qualitative methods. The complex research covers as a rule all or majority of areas influencing employees’ satisfaction, including:

• working conditions,
• stress and security in a workplace,
• ambience at work,
• style of managing by a boss,
• incentive systems,
• cooperation and flow of information,
• way of solving problems,
• opportunities of development within an organisation.

    Objective of examining employees’ satisfaction include:

• motivation (checking to what extent people are satisfied with their work, whether they want to stay in this workplace, what factors influence their satisfaction),
• diagnostics (analysing a payment system, getting to know employees’ opinions regarding the situation in a company and the way of managing it, getting to know the opinion regarding the extent the Board of Directors’s opinions are accepted, etc.),
• communication (taking advantage of findings to improve the ambience and internal communication within a company).